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Junior IT Helpdesk Support - Berlin

Get to know us

At eyeo, we transform the internet into a trusted, sustainable and accessible place where users regain control over their experience, content creators and publishers are rewarded for their content, and advertisers and consumers can connect on mutually agreed terms. 

eyeo’s market-leading ad-filtering technology powers products like Adblock Plus and AdBlock as well as technical integrations for popular browsers. Our solutions empower users to control their online experience and privacy, while providing monetization for content creators, publishers and advertisers. 

In combining our partnerships and our subsidiary products, our technology reaches 300 million monthly active users worldwide.

eyeo is a global employer of over 300 people working remotely in more than 30 countries with offices in Cologne, Berlin, Toronto and Malmö.

How we work

eyeo has colleagues based all over the world. We love our diversity and our company culture. We practice an agile, remote workstyle with work distributed in cross-functional teams that span nearly every timezone. Many of our tech teams prefer to work asynchronously. If working remotely isn’t for you, we also have two offices (Cologne and Berlin) that you can choose to work from. Twice a year we come together with our teams for Team Days and once a year we offer an offsite company retreat, Summer Week. By offering remote work and in-person sessions, we have built a hybrid culture that provides a unique dynamic of flexibility and belonging. 

What you'll do

As an IT Helpdesk Supporter, you will be responsible for providing technical support across the company. This role is absolutely essential within any organization to ensure business continuity. Your colleagues rely on your technical support to troubleshoot problem areas in a timely and accurate fashion whether it be remotely or in-person assistance. We have a very diverse team with different nationalities and the spoken language is English. The team consists of eight people and is growing. 


As the IT industry changes so rapidly, it is expected to keep yourself continuously up-to-date. eyeo expects you to be knowledgeable about all the latest developments, which may involve courses or self-learning through manuals and information supplied by IT or software companies.

Hours and environment

You’ll find most IT Helpdesk Supporters work between 9 AM to 6 PM CET, Monday to Friday. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear. The employee must be able to lift and/or move up to 20 kg. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

After your morning routine, you'll be expected to...

  • Install and manage company devices such as laptops, mobile devices, etc.
  • Diagnose problems
  • Manage users’ access to company tools
  • Manage in-house electronic locks and keys
  • Handle user onboarding and offboarding in various company tools
  • Assist with login issues
  • Troubleshoot software and hardware issues on various devices (such as PCs, Macs and mobile devices)
  • Install, support and maintain user accounts, profiles, file sharing, access privileges and security
  • Support networking and video conference issues
  • Provide A/V tech support at live events hosted by eyeo
  • Provide excellent service as the focal technical operations point for the eyeo office employees and managers
  • Research issues online to provide swift solutions
  • Work closely with all the teams in fixing issues and initiating improvements

What you bring to the table…

  • Fluency in spoken and written English and German
  • Experience working in an IT support position and/or similar qualifications (e.g. finished apprenticeship “Fachinformatiker für Systemintegration” or higher)
  • Ability to communicate effectively with both technical and non-technical individuals
  • Prioritize requests, organize, schedule, coordinate and document your work in ticketing and wiki systems
  • Ability to take initiative and work with minimal supervision 
  • Able to research and solve problems on your own
  • Positive and enthusiastic mindset, always eager to help solve issues

It's awesome if you know about…

  • Experience troubleshooting Windows, Linux, Mac-related issues
  • Work experience with existing online video conferencing solutions (e.g. Google Meet, Zoom, Microsoft Teams)
  • Familiar with the usage of JIRA and Confluence
  • Knowledge of commonly used ITSM frameworks (e.g. FitSM, ITIL, etc)

What we offer

  • Despite this job having the requirement to be in the office, you’ll still have the possibility to work from home in agreement with the team and your line manager
  • Budget for the following: home office and/or relocation
  • Flexible working hours
  • 28 days paid vacation + Volunteer day
  • Sabbatical leave allowance after 2 years
  • Your choice of hardware and setup
  • Personal and professional development budget
  • Monthly child care allowance for children under 6
  • Offsite team days and the annual summer company retreat
  • Company-sponsored hackathons

Helpful links

Privacy Notice

eyeo is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. When you apply, you’ll be automatically forwarded to our recruitment platform operated by an external service provider called Greenhouse (seated in the US). Greenhouse collects some information on its website, such as anonymous usage statistics, by using cookies, server logs, and other similar technology. For more information, please refer to Greenhouse’s Privacy Policy. All documents and information provided by you are stored with Greenhouse. In order to ensure an adequate level of data protection, eyeo and Greenhouse have entered into the EU Standard Contractual Clauses (“processors”) - Commission Decision C(2010)593. You can request a copy of this by contacting us at privacy[at] If you don’t want your data forwarded to Greenhouse, please do not apply. For detailed and further information, please refer to our Privacy Policy at


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