Get to know us
eyeo is an open source software company whose ad-filtering technology powers products like Adblock Plus, Adblock and Adblock Browser, while innovating privacy-first products like Crumbs that still offer monetization options. We build, monetize and distribute solutions that give users control over their online experience while offering creators, publishers and advertisers more ways to earn money for the content they provide.
In combining our reach of distribution partnerships and our own products, our technology runs on over 225 million devices.
At eyeo, we’re passionate about user agency, personal privacy, sustainability and keeping the web an open, fair resource for everyone.
How we work
eyeo has colleagues based all over the world. We practice agile and work in distributed, cross-functional teams that span nearly every timezone. Many of our tech teams prefer to work asynchronously.
We have a very diverse team with different nationalities, the spoken language is English. The team consists of 8 people and is growing.
As an Junior/Intermediate IT System administrator, you and your team will be responsible for maintaining the company's IT inventory, like hard/software, network, servers and security systems. This role is absolutely essential within any organisation to ensure business continuity – if an IT network fails, the impact on the day to day running of the business can be significant, sometimes catastrophic.
To ensure this doesn’t happen, you and your team will be responsible for investigating and diagnosing network problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.
With our rotation schedule you might be called upon to help colleagues with more basic IT needs. This will mean you’ll need to share your own knowledge to help others, explaining to them in a way from which they understand.
As the IT industry changes so rapidly, it is expected to keep yourself up to date all of the time. eyeo will want to keep you up to date with the latest developments which may involve courses or self-tuition through manuals and information supplied by IT or software companies.
Hours and Environment
You’ll find most IT-Administrators work between 9am to 6pm, Monday to Friday, but you may need to work out of office hours when needed. Often this would be to fix a technical problem, carry out maintenance work or upgrade the system, which can’t be easily done during office hours. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear. The employee must be able to lift and/or move up to 20 kg. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.
After your morning coffee, you'll be expected to...
- Troubleshoot software and hardware issues on various devices (such as PCs, Macs and mobiles)
- Installs, supports and maintains user accounts, profiles, file sharing, access privileges and security
- Installs, supports and maintains both physical and virtual network servers and appliances
- Installs, supports and maintains networking issues, configure networking infrastructure and services (such as video conferencing)
- Plan and improve conference room setups
- Provide A/V tech support at live events hosted by eyeo
- Provide excellent service as the focal technical operations point for the eyeo office employees and managers
- Research issues online to provide swift solutions
- Performs system backups and recovery as needed
- Maintains data files and monitor system configuration to ensure data integrity (Tech)
- Work closely with all the teams in fixing issues and initiating improvements
What you bring to the table...
- Minimum 2-3 years professional work experience
- Experience working in an IT support position
- Able to research and solve problems on their own
- Experience troubleshooting Windows, Linux, Mac-related issues
- Experience troubleshooting network issues
- Experience in maintaining and troubleshooting Jira / Confluence / Salesforce
- Knowledge of Google Workspace
- Track record of being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects with minimal supervision
- Ability to communicate effectively with both technical and non-technical individuals
- Prioritize requests, organize, schedule, and coordinate a variety of activities and projects
- Establish and maintain cooperative-working relationships with all those contacted during the course of work
- Working experience with online video conferencing solutions
- Great service and social attitude
- Positive and enthusiastic, always willing to work to solve issues
It's awesome, but not required, if you have...
- Knowledge of video conferencing systems hardware
- Interest in audio / video equipment
- Experience working with remote teams
- Experience in maintaining and troubleshooting Mattermost
- Knowledge of IT Procurement and Licensing
- Experience in maintaining and troubleshooting Univention
What we offer
- As this job comes with the requirements to be in the office you’ll still have the possibility to work from home when needed, we as IT-Operations team will always find a solution
- Stipend for one of the following: home office or relocation
- Flexible working hours
- 28 days paid vacation days
- Choose your hardware from predefined setups
- Personal and professional development budget
- Monthly childcare stipend for children under 6
- Offsite team days and annual summer company retreat in Cologne
- Company-sponsored hackathons